Certificate IV in Travel and Tourism (Release 1)

SIT40116

Do you have experience supervising or coordinating travel and tourism operations? Achieve professional recognition and get ahead in your tourism and travel career with this Certificate IV.

If you have experience coordinating travel and tourism services within travel agencies, tour operators or wholesalers, tourist attractions, visitor information centres and other tourism businesses, they you may be eligible to achieve your Certificate IV in Travel and Tourism via RPL.

This qualification is best suited for experienced product and account coordinators, promotions officers, operations supervisors, senior retail consultants, and sales coordinators.

Plan your career itinerary with a Certificate IV in Travel and Tourism.

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Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

19 units must be completed:

7 core units

12 elective units, consisting of:

6 units from Group A

6 additional units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

SITTIND001

Source and use information on the tourism and travel industry

SITXCCS007

Enhance customer service experiences

SITXCOM002

Show social and cultural sensitivity

SITXCOM005

Manage conflict

SITXFIN002

Interpret financial information

SITXHRM001

Coach others in job skills

SITXWHS003

Implement and monitor work health and safety practices

Elective units

Group A

Tourism and Travel Coordination

SITXCCS002

Provide visitor information

SITTTOP003

Allocate tour or activity resources

SITTTSL002

Access and interpret product information

SITTTSL003

Provide advice on international destinations

SITTTSL004

Provide advice on Australian destinations

SITTTSL005

Sell tourism products and services

SITTTSL006

Prepare quotations

SITTTSL007

Process reservations

SITTTSL008

Book supplier products and services

SITTTSL009

Process travel-related documentation

SITTTSL010

Use a computerised reservations or operations system

SITTTSL011

Source airfares for domestic flights

SITTTSL012

Construct normal international airfares

SITTTSL013

Construct promotional international airfares

SITTTSL014

Construct advanced international airfares

SITTTSL015

Administer billing and settlement plans

SITTTSL016

Provide specialist advice on cruises

SITTTSL017

Maintain product inventories

Tourism Delivery

SITTGDE004

Lead tour groups

SITTGDE005

Prepare and present tour commentaries or activities

SITTGDE006

Develop and maintain the general and regional knowledge required by guides

SITTGDE007

Research and share information on Australian Indigenous cultures

SITTGDE008

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE009

Prepare specialised interpretive content on marine environments

SITTGDE010

Prepare specialised interpretive content on cultural and heritage environments

SITTGDE011

Coordinate and operate tours

SITTTOP001

Load touring equipment and supplies

SITTTOP002

Provide outdoor catering

SITTTOP004

Set up and operate a camp site

SITTTOP005

Operate tours in a remote area

TLIC1051

Operate commercial vehicle

TLIC2025

Operate four wheel drive vehicle

TLIC3042

Operate coach/bus

Group B

Communication and Teamwork

BSBCMM401

Make a presentation

BSBWRT401

Write complex documents

SITXCOM004

Address protocol requirements

Computer Operations and ICT Management

BSBITU301

Create and use databases

BSBITU302

Create electronic presentations

BSBITU306

Design and produce business documents

BSBITU402

Develop and use complex spreadsheets

Crisis Management

SITXCRI001

Respond to a customer in crisis

E-Business

SITXEBS001

Use social media in a business

SITXEBS003

Build and launch a small business website

Environmental Sustainability

BSBSUS401

Implement and monitor environmentally sustainable work practices

Finance

BSBFIA401

Prepare financial reports

SITXFIN001

Process financial transactions

SITXFIN003

Manage finances within a budget

First Aid

HLTAID003

Provide first aid

HLTAID005

Provide first aid in remote situations

Food Safety

SITXFSA001

Use hygienic practices for food safety

Languages other than English

SITXLAN003

Conduct oral communication in a language other than English

SITXLAN004

Conduct complex oral communication in a language other than English

SITXLAN005

Read and write information in a language other than English

Marketing and Public Relations

BSBMKG401

Profile the market

BSBMKG412

Conduct e-marketing communications

BSBREL401

Establish networks

SITXMPR001

Coordinate production of brochures and marketing materials

SITXMPR002

Create a promotional display or stand

SITXMPR003

Plan and implement sales activities

SITXMPR004

Coordinate marketing activities

SITXMPR005

Participate in cooperative online marketing initiatives

Planning and Product Development

SITTPPD001

Package tourism products

SITTPPD002

Develop interpretive activities

SITTPPD003

Coordinate and operate sustainable tourism activities

SITTPPD004

Develop in-house recreational activities

Supervision

SITXHRM002

Roster staff

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

Work Health and Safety

SITXWHS002

Identify hazards, assess and control safety risks

Enrolment and accreditation of qualification awarded by:

  • Brisbane Business and Hospitality Training - RTO Code: 31983