Certificate II in Tourism (Release 2)

SIT20116

Have entry-level experience working in a tourism and travel environment, primarily within an attendant, office assistant or retail sales role? .

If you have some experience performing tasks within a tourism and travel environment, then you may be able to achieve your Certificate II in Tourism via RPL. This is ideal for experienced museum attendants, retail sales assistants, or office assistants for tour operators, event management businesses or travel agencies, who are looking to qualify their experience for continued work in a variety of tourism and travel industry sectors such as travel agencies, tour operators, attractions, and cultural and heritage sites.

Enter and unlock new career horizons with this Certificate II in Tourism.

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Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

11 units must be completed:

4 core units

7 elective units, consisting of:

3 units from the list below

4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

SITTIND001

Source and use information on the tourism and travel industry

SITXCCS003

Interact with customers

SITXCOM002

Show social and cultural sensitivity

SITXWHS001

Participate in safe work practices

Elective units

Cleaning

SITHACS001

Clean premises and equipment

Client and Customer Service, and Sales

SIRXSLS001

Sell to the retail customer

SIRXPDK001

Advise on products and services

SITXCCS001

Provide customer information and assistance

SITXCCS002

Provide visitor information

Cultural Services

CUACNM201

Monitor collections for changes in condition

CUAEVP201

Assist with the staging of public activities and events

CUAIND202

Develop and apply knowledge of information and cultural services organisations

Communication and Teamwork

BSBCMM201

Communicate in the workplace

BSBWOR203

Work effectively with others

SITXCOM001

Source and present information

Computer Operations and ICT Management

BSBITU201

Produce simple word processed documents

BSBITU202

Create and use spreadsheets

Environmental Sustainability

BSBSUS201

Participate in environmentally sustainable work practices

Finance

SITXFIN001

Process financial transactions

First Aid

HLTAID003

Provide first aid

Food and Beverage, Food Safety

SITHFAB002

Provide responsible service of alcohol

SITHFAB004

Prepare and serve non-alcoholic beverages

SITHFAB005

Prepare and serve espresso coffee

SITXFSA001

Use hygienic practices for food safety

Inventory

SITXINV001

Receive and store stock

Languages other than English

SITXLAN001

Conduct basic oral communication in a language other than English

SITXLAN002

Conduct routine oral communication in a language other than English

Tourism Delivery

SITXCOM003

Provide a briefing or scripted commentary

SITTGDE001

Interpret aspects of local Australian Indigenous culture

SITTVAF001

Load and unload a ride

SITTVAF002

Operate a ride location

TLIC1051

Operate commercial vehicle

Tourism Sales and Operations

SITTTSL001

Operate online information systems

SITTTSL002

Access and interpret product information

SITTTSL009

Process travel-related documentation

Enrolment and accreditation of qualification awarded by:

  • Brisbane Business and Hospitality Training - RTO Code: 31983